By creating an account, activating the Free plan, or otherwise using 123 Organiser, you agree to these Terms and to our Privacy Policy, which forms part of them.
These Terms are between you ("you", "the account holder") and Parvani Ltd, trading as 123 Organiser ("we", "us", "our"), a company registered in England and Wales, company number 11572665, registered office 4 Cornfield Terrace, Eastbourne, East Sussex, BN21 4NN.
1. What this service is
123 Organiser reads emails sent to a unique email we generate for your account, summarises them, and identifies useful information — events, dates, deadlines and actions — for your diary. Notifications are sent to devices you've enabled. Further explanation of what we do and don't do is on our FAQs page — it's there to help you understand the service, but where it and these Terms differ, these Terms are what governs your account.
In short: this is a convenience tool, not a replacement for reading your own correspondence yourself. You must keep your usual email address in use as well — we are an additional recipient, never the only one.
2. Eligibility
You must be at least 18 years old to create an account.
3. Your account
One account may be shared with other people, each of whom must independently complete their own verification (SMS one-time code) and accept these Terms before using the service on their own device.
You are responsible for keeping your email address and phone number up to date, and for telling us if either changes.
Each person's notifications are delivered to whichever device(s) they personally install the app on and enable notifications for — we cannot deliver to a device that hasn't completed this step.
4. Your forwarding email — who has it is your decision and your responsibility
We generate a unique forwarding email for your account. What happens to that email after that — who you give it to, how widely you share it, and when you stop using it — is entirely your decision, and entirely your responsibility. It is not something we do for you, monitor for you, or can be held responsible for.
Every 123organiser.com email address, including yours, belongs to us, not to you, and you have no ownership interest in it. We may withdraw, disable, suspend, or permanently delete any forwarding email — or your account's access to it — where we reasonably need to: for example, misuse of the email or the service, a security concern, a legal or regulatory requirement, suspending or ending your account under these Terms, technical necessity, or discontinuing the service. Where we can, we'll give you advance notice; in situations such as an active security or misuse concern, we may need to act immediately. You have no right to insist that we continue to provide, or restore, any specific email address.
You alone decide who gets cc'd or given this email — a biller, a delivery company, a landlord, an employer, anyone else you'd like it to reach you from. The choice of who to give it to is yours.
You are responsible for keeping that list appropriate to your own genuine, current use, and for reviewing it whenever circumstances change.
We have no visibility into who you have given the email to. We do not hold, and cannot provide you with, a list of every sender using it. We have no relationship with any third party who sends to it, and no ability to make them stop sending to it or remove it from their own records on your behalf.
You can block a specific sender from your account's Blocked senders settings at any time — this stops their emails reaching your diary inside 123 Organiser, and you can unblock them again if it was a mistake. It does not remove the email address from the sender's own records or stop them sending to it. If you want a sender to stop sending to the email altogether, you must contact that sender directly and ask them to remove it, or to stop sending to it — this is no different from managing any other email address or contact detail you control, and we have no more ability to intervene with the sender themselves than we would with your own personal inbox.
If you give the email to a sender for something unrelated to your own genuine use — or share it more widely than the guidance we give you at signup and in your welcome email — you accept that this may mean irrelevant content reaches your diary, that genuinely important content becomes harder to notice among it, or that any usage limit on your plan is used up faster. These are direct consequences of your own choice about who to share the email with, and we are not responsible for them.
You confirm that you have the right to share this email with anyone you give it to, and that doing so does not breach any agreement, policy, or arrangement of theirs. You agree to indemnify us against any claim, loss, or expense arising from a sender receiving or using the email as a result of your own decision to share it with them.
We are not responsible for the content, accuracy, timing, or intentions of any email sent to your forwarding email by any third party — the same as we would not be responsible for the content of any email sent to your own personal inbox.
Ending your subscription does not remove the email from any sender's records. If a sender still has the email on file, they may continue sending to it after you cancel. While your cancellation is taking effect — up to the end of the billing period you've already paid for, per Section 5 — anything sent still reaches your diary and is retained for up to 72 hours as normal, the same as any active account. Once your account has actually ended, any further email sent to it is rejected immediately and never stored by us at all, not even briefly. If you want a sender to stop using the email permanently, asking them to remove it is something only you can do, and it is your responsibility to do it.
5. Plans, subscriptions and billing
123 Organiser is offered on four plans — Free, Plus, Pro, and Max — described in full on our pricing page. Current pricing for paid plans is shown at signup and on that page; we'll give you notice of any price change before it applies to you, as set out below.
Free plan
No card details are collected and there is no trial period — the Free plan is free for as long as you use it.
The Free plan shows advertising within the app (see Section 7) and applies usage limits (e.g. a monthly cap on emails processed, a limited diary window, a cap on manually added events, and a cap on uploaded documents). These limits are shown in the app and may be adjusted by us from time to time.
If you reach a Free plan limit, we'll let you know and offer the option to upgrade — we do not silently drop content without telling you.
Plus, Pro, and Max plans
All three can be billed monthly or yearly, at your choice, on a recurring, automatically-renewing basis — yearly billing is offered at a discount to the monthly price. Card details are collected at signup.
New Plus, Pro, and Max subscriptions normally begin with a 14-day free trial, whether you choose monthly or yearly billing. Unless you cancel before the trial ends, your card will be charged automatically and billing continues until you cancel. A promotional or referral code may change the length of your trial — the actual length that applies to you is always shown before you confirm.
Each plan raises the monthly caps on emails, manual events, and uploads that apply on Free — Plus and Pro still include advertising, Max does not (see Section 7). Every paid plan can be shared with as many other people as you like, with no per-person surcharge.
You can cancel at any time from within the app or by contacting us — there is no separate notice period on top of what you have already paid for. Cancellation takes effect at the end of your current billing period, and the account works exactly as normal right up until then.
We do not offer refunds for partial billing periods, except where required by law.
We'll give you reasonable advance notice by email of any price increase, in line with our Privacy Policy's contact preferences — it will apply from your next renewal after that notice, never retrospectively to a period you've already paid for.
6. Referral program
Existing customers may refer new customers using a unique referral code issued to their account at signup. Your code can be found under Account in the app, and is included in your welcome email.
A new customer who signs up to a paid plan using your referral code receives a 30-day free trial in place of, not in addition to, the standard trial period described in Section 5.
You receive a free month's subscription once the customer you referred has become a paying customer — that is, their trial has ended and their first payment has been successfully taken. Referrals are not rewarded at signup or at the point payment details are added.
There is no limit on the number of referrals you may make or the number of free months you may accumulate.
You may not use your own referral code on your own account.
Referral credit has no cash value, cannot be withdrawn or exchanged for money, and is not transferable to another account.
We may withdraw or amend the referral program, or decline to honour a referral we reasonably believe to be fraudulent or abusive, at any time.
7. Advertising
Free, Plus, and Pro plan accounts see advertising within the app; Max plan accounts do not. Full detail on how advertising works, and what data (if any) is used to select which ad you see, is in our Privacy Policy. In short: no personal data about you is ever shared with an advertiser, and we never sell your data.
8. Acceptable use
You agree not to:
Attempt to access another account's data.
Use the service in any way that could damage, disable, or overburden it.
Attempt to reverse-engineer, extract, or misuse the underlying AI processing.
Give the forwarding email to a sender knowing it will be used for anything other than communication genuinely intended for you (see Section 4).
9. Usage limits and fair use
Each plan has the usage allowances shown on our pricing page and in your account — for example limits on emails processed, manually added events, and uploaded documents. Even on our highest plan, these allowances are not a licence to use the service in a way that's disproportionate to ordinary personal use, or that we reasonably believe is being used for spam, bulk sending, automated mass ingestion, or purposes unrelated to your own genuine correspondence.
We may review account usage from time to time. If we reasonably believe an account's usage threatens the security, availability, or cost of running the service, or looks abusive, we may apply usage caps, restrict features, or suspend or end the account, at our discretion — and where reasonably possible, we'll contact you first.
This exists to protect the service for everyone using it properly, and to guard against a forwarding email being over-shared or used for anything resembling spam (see Section 4) — not to penalise ordinary, genuine use.
10. The limits of what we can promise
We aim for accuracy but cannot guarantee it. Specifically:
AI extraction can make mistakes, particularly with unusually worded, very long, or ambiguous emails. Always check the original email for anything involving money, contracts, or safety.
We only automatically process emails received after your email is registered with each sender — we have no way to reach into your inbox and retrieve anything sent before that point. You're always free to forward an older email in yourself if you'd like it picked up.
We do not retain the original email or generated summary on our servers beyond 72 hours. After this point, we cannot recover or re-process it, including for support purposes.
Message history lives on your own device, not centrally with us, unless you've enabled the optional encrypted backup feature. If you lose the device, switch phones, or clear browser data without backup enabled, that history cannot be recovered by us, because we never held a copy.
Content missed or hard to find because your forwarding email was shared with senders unrelated to your own genuine use is a direct result of the choice described in Section 4, not a failure of the service.
We are not liable for missed events, deadlines, or payments arising from inaccurate extraction, non-delivery of a notification, loss of on-device history, or consequences of how widely you have shared your forwarding email, save to the extent required by law. Nothing in these Terms excludes liability that cannot lawfully be excluded (for example, for death or personal injury caused by our negligence, or for fraud).
11. Your data
Our Privacy Policy explains what we collect, why, and your rights. It forms part of these Terms. In short: we minimise what we keep, delete raw emails automatically after 72 hours, and store your ongoing message history on your own device rather than centrally unless you've enabled backup.
12. Ending the service
You can cancel at any time; see Section 5.
We may suspend or end your account if you breach these Terms, or discontinue the service generally with reasonable advance notice.
Cancelling stops future billing, but does not end a paid account immediately — as set out in Section 5, your account stays active, exactly as normal, until the end of the period you've already paid for. Once your account has actually ended — a paid account reaching the end of its final billing period, or a Free account you've closed — your account data will be deleted from our systems within 28 days, except where we're required to retain billing records for tax/accounting purposes. You can restart your membership from within the app at any time before this window closes, picking up exactly where you left off — no need to re-register.
Once that 28-day window closes, your account and its data are gone permanently, with no way for us to recover them. If you want to use 123 Organiser again after that point, you'll need to sign up as a new customer — this generates a new forwarding email, which you'll need to give to each sender yourself; we cannot carry your old one over.
As explained in Section 4, ending your account does not by itself remove your forwarding email from any sender's records. Telling each sender to stop using it is your responsibility, not ours.
13. Changes to these Terms
We may update these Terms from time to time. We'll notify you in advance of any material change by email or in-app notice. If a change materially disadvantages you, we'll tell you when it takes effect and what options you have to cancel before it applies. Continuing to use 123 Organiser after a change takes effect means you accept it.
14. Governing law
These Terms are governed by the laws of England and Wales, and any dispute will be subject to the exclusive jurisdiction of the courts of England and Wales.
Parvani Ltd, registered in England and Wales, company number 11572665. Registered office: 4 Cornfield Terrace, Eastbourne, East Sussex, BN21 4NN. ICO registration: ZC230228